We are using Dell XPS 13 (9340) with Windows 11 and it completely froze and gave us an error code of 1 amber followed by 8 white (1,8).
Dell uses the LED light patterns to troubleshoot the device. But this pattern is not listed in the table under XPS 13 diagnostics error codes
Diagnostic light codes | Problem description |
---|---|
2,1 | Processor failure |
2,2 | System board: BIOS or ROM (Read-Only Memory) failure |
2,3 | No memory or RAM (Random-Access Memory) detected |
2,4 | Memory or RAM (Random-Access Memory) failure |
2,5 | Invalid memory installed |
2,6 | System-board or chipset error |
2,7 | Display failure |
2,8 | Display power failure - EC detection of power-rail failure |
3,2 | PCI, video card or chip failure |
3,3 | Recovery image not found |
3,4 | Recovery image found but invalid |
3,5 | EC power-rail error |
3,6 | System BIOS Flash incomplete |
3,7 | Management Engine (ME) error |
Solution
- If the Laptop is powered via dock, switch to direct power supply and try to shutdown and restart.
- Press and held the power button for 30s to discharge any remaining components. Error code will stop. You will get a "Windows failed to boot correctly" prompt initially, but a restart brought it back to normal.